FAQ

Questions, answered.

Privacy & security

Where are my credentials stored?

On your phone. They never leave your device unless you explicitly share them. There is no Trust server holding your credentials.

What if I lose my phone?

Your credentials are protected behind your device's lock. If you back up your phone to iCloud with encrypted backup enabled, your Trust data is part of that backup — restorable to a new device. If you don't, you'll need to re-add your credentials on a new device. We can't restore them for you because we don't have them.

Can my employer see my Trust data?

No. There is no employer dashboard. There is no admin login. Your employer cannot access Trust data unless you choose to share a credential PDF with them.

Is Trust HIPAA compliant?

Trust is built to operate outside the HIPAA framework. Because Trust never holds your health information on its servers — your credentials live only on your device — Trust is not a covered entity or business associate. The strongest privacy posture is the one where the data was never collected in the first place.

How do you make money if Trust is free?

For now, we don't. Trust may offer an optional Pro tier in the future with features like multi-device sync or verifiable share. The core wallet will always be free.

Credentials

Which credentials does Trust support?

Nursing licenses (every state plus the Nurse Licensure Compact), EMS licenses (state and NREMT), BLS, ACLS, PALS, NRP, PHTLS, ITLS, and specialty certifications across AACN, BCEN, IBSC, and others.

Can I add a credential Trust doesn't have a template for?

Yes. Use the custom credential option to add issuer name, credential number, dates, and an attached PDF or photo.

Do you verify my credentials?

No. Trust holds what you tell it to hold. Verification is the issuer's job — Trust links to the issuer's verification portal where one exists.

Reminders

When does Trust remind me about renewals?

Default cadence is 90, 60, 30, and 7 days before expiration, calibrated where possible to the issuer's renewal window. You can adjust the cadence per credential.

Can Trust renew my credentials for me?

No. Trust gets you to the renewal portal with the right credential info already in hand. The renewal itself happens at the issuer.

Sharing

How do I share a credential?

Open the credential, tap Share, pick how — email, AirDrop, Messages, Files. Trust generates a PDF on your device. The shared PDF is just a PDF; there's no tracking.

Can a verifier check that the credential I shared is real?

Many issuer organizations (AHA, NREMT, state boards) offer verification portals. Where Trust knows the verification URL, we include a QR code on the shared PDF that links to that portal.