Question 1

Where are my credentials stored?

Accepted Answer

On your phone. They never leave your device unless you explicitly share them. There is no Trust server holding your credentials.

Question 2

What if I lose my phone?

Accepted Answer

Your credentials are protected behind your device's lock. If you back up your phone to iCloud with encrypted backup enabled, your Trust data is part of that backup — restorable to a new device. If you don't, you'll need to re-add your credentials on a new device. We can't restore them for you because we don't have them.

Question 3

Can my employer see my Trust data?

Accepted Answer

No. There is no employer dashboard. There is no admin login. Your employer cannot access Trust data unless you choose to share a credential PDF with them.

Question 4

Is Trust HIPAA compliant?

Accepted Answer

Trust is built to operate outside the HIPAA framework. Because Trust never holds your health information on its servers — your credentials live only on your device — Trust is not a covered entity or business associate. The strongest privacy posture is the one where the data was never collected in the first place.

Question 5

How do you make money if Trust is free?

Accepted Answer

For now, we don't. Trust may offer an optional Pro tier in the future with features like multi-device sync or verifiable share. The core wallet will always be free.

Question 6

Which credentials does Trust support?

Accepted Answer

Nursing licenses (every state plus the Nurse Licensure Compact), EMS licenses (state and NREMT), BLS, ACLS, PALS, NRP, PHTLS, ITLS, and specialty certifications across AACN, BCEN, IBSC, and others.

Question 7

Can I add a credential Trust doesn't have a template for?

Accepted Answer

Yes. Use the custom credential option to add issuer name, credential number, dates, and an attached PDF or photo.

Question 8

Do you verify my credentials?

Accepted Answer

No. Trust holds what you tell it to hold. Verification is the issuer's job — Trust links to the issuer's verification portal where one exists.

Question 9

When does Trust remind me about renewals?

Accepted Answer

Default cadence is 90, 60, 30, and 7 days before expiration, calibrated where possible to the issuer's renewal window. You can adjust the cadence per credential.

Question 10

Can Trust renew my credentials for me?

Accepted Answer

No. Trust gets you to the renewal portal with the right credential info already in hand. The renewal itself happens at the issuer.

Question 11

How do I share a credential?

Accepted Answer

Open the credential, tap Share, pick how — email, AirDrop, Messages, Files. Trust generates a PDF on your device. The shared PDF is just a PDF; there's no tracking.

Question 12

Can a verifier check that the credential I shared is real?

Accepted Answer

Many issuer organizations (AHA, NREMT, state boards) offer verification portals. Where Trust knows the verification URL, we include a QR code on the shared PDF that links to that portal.

Questions, answered.

Privacy & security

Credentials

Reminders

Sharing